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Terms and condition

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Terms & Conditions

Effective Date: May 28, 2026

Welcome to Pickles & Pies (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of the Pickles & Pies mobile application, website, and related services (collectively, the “Services”).

By using our Services, placing an order, or accessing our website or mobile application, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our Services.

1. Company Information

Business Name: Pickles and Pies
Application Name: Pickles & Pies

Head Office:
200 Beach 116th St
Rockaway Park, NY 11694
United States

Phone: +1 718-634-6041
WhatsApp: +1 917-960-1427
Email: samny202@gmail.com

2. Eligibility

To use our Services, you must be at least 18 years old or have permission from a parent or legal guardian.

By using our Services, you confirm that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • You will not use the Services for illegal or unauthorized purposes.

3. Orders & Acceptance

All orders placed through the Pickles & Pies website or mobile application are subject to availability and acceptance.

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit quantities purchased.

  • Correct pricing, menu, or availability errors.

  • Modify or discontinue products without notice.

Once an order is confirmed, customers may receive an order confirmation via app notification, SMS, email, or phone call.

4. Pricing & Taxes

All prices displayed are in U.S. Dollars (USD).

Applicable New York sales taxes may be added during checkout based on local tax regulations.

Prices and delivery fees may change without prior notice.

5. Payment Methods

We currently accept:

  • Cash on Delivery (COD)

  • Credit & Debit Cards

  • Digital wallet payments when available

All electronic payments are processed through secure third-party payment providers.

We do not store full payment card information on our servers.

6. Delivery & Pickup

Estimated delivery or pickup times are provided for convenience only and are not guaranteed.

Delivery times may vary due to:

  • Traffic conditions

  • Weather conditions

  • High order volume

  • Technical issues

  • Unforeseen operational delays

Customers are responsible for providing accurate delivery details and being available to receive their order.

If delivery fails due to incorrect information or customer unavailability, additional fees may apply.

7. Refunds & Cancellations

Due to the nature of food and perishable products, all sales are generally final.

However, refunds, replacements, or credits may be considered in cases involving:

  • Incorrect items

  • Missing items

  • Damaged products

  • Quality concerns

  • Failed deliveries caused by us

Refund requests must be submitted promptly after receiving the order.

We reserve the right to approve or deny refund requests at our sole discretion.

8. User Accounts

Users may create accounts to access certain features of the Services.

You are responsible for:

  • Maintaining account confidentiality

  • Restricting access to your device or account

  • All activities conducted under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Promotions & Discounts

Promotional offers, discounts, coupons, and referral programs:

  • May be modified or canceled at any time

  • Cannot be exchanged for cash

  • May have expiration dates or usage limits

Any misuse of promotional campaigns may result in account suspension.

10. Food Allergies Disclaimer

Our products may contain or come into contact with:

  • Milk

  • Eggs

  • Wheat

  • Soy

  • Peanuts

  • Tree nuts

  • Fish

  • Shellfish

Customers with food allergies or dietary restrictions should contact us before placing orders.

We cannot guarantee that any product is completely allergen-free.

11. Intellectual Property

All content available through our Services, including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Menus

  • Graphics

  • Software

  • Mobile application content

is the property of Pickles & Pies or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

12. Acceptable Use

You agree not to:

  • Use the Services unlawfully

  • Attempt to hack or interfere with the platform

  • Upload malicious software

  • Use automated systems to access the Services

  • Impersonate another person or entity

  • Abuse discounts or promotional offers

13. Third-Party Services

Our Services may integrate with third-party providers including:

  • Payment processors

  • Delivery services

  • SMS providers

  • Analytics tools

  • Mobile app platforms

We are not responsible for third-party services, policies, or interruptions.

14. Limitation of Liability

To the fullest extent permitted by law, Pickles & Pies shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or revenue

  • Delivery delays

  • Technical interruptions

  • Unauthorized account access

  • Events beyond our reasonable control

Our total liability shall not exceed the amount paid for the affected order.

15. Indemnification

You agree to indemnify and hold harmless Pickles & Pies, its employees, affiliates, and partners from claims, damages, liabilities, and expenses arising from:

  • Your misuse of the Services

  • Violation of these Terms

  • Violation of applicable laws or regulations

16. Privacy

Your use of our Services is also governed by our Privacy Policy.

We collect customer information for:

  • Order processing

  • Delivery fulfillment

  • Customer support

  • Service improvement

  • Fraud prevention

Reasonable security measures are implemented to protect customer data.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of New York and applicable United States federal laws.

Any disputes shall be resolved exclusively in the courts located in New York.

18. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be posted within the website or application with a revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

19. Contact Information

Pickles & Pies
200 Beach 116th St
Rockaway Park, NY 11694
United States

Phone: +1 718-634-6041
WhatsApp: +1 917-960-1427
Email: samny202@gmail.com

Last Updated: May 28, 2026