Refund Policy
Effective Date: May 28, 2026
At Pickles & Pies (“Company,” “we,” “our,” or “us”), customer satisfaction is important to us. This Refund Policy explains the terms under which refunds, replacements, or credits may be issued for orders placed through the Pickles & Pies mobile application, website, or related services.
By placing an order through our Services, you agree to this Refund Policy.
1. Company Information
Business Name: Pickles and Pies
Application Name: Pickles & Pies
Head Office:
200 Beach 116th St
Rockaway Park, NY 11694
United States
Phone: +1 718-634-6041
WhatsApp: +1 917-960-1427
Email: samny202@gmail.com
2. General Refund Policy
Due to the nature of food, beverages, and other perishable items, all sales are generally final.
However, we may offer refunds, replacements, partial credits, or store credits in certain situations described in this Policy.
3. Eligible Refund Situations
Refunds or replacements may be considered in cases involving:
Incorrect Orders
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Missing items
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Wrong items delivered
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Incorrect customization requests
Quality Issues
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Damaged food or packaging
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Spoiled or unsafe products
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Significant quality concerns
Delivery Problems
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Orders not delivered
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Orders delivered to the wrong address due to our error
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Excessive delivery delays caused by us
Duplicate Charges
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Accidental duplicate payment transactions
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Billing system errors
4. Non-Refundable Situations
Refunds will generally not be issued for:
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Customer change of mind after order preparation
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Incorrect delivery information provided by the customer
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Failure to answer calls or receive delivery
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Delays caused by weather, traffic, or circumstances beyond our control
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Minor food appearance differences
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Personal taste preferences
5. Reporting an Issue
Customers should report order issues as soon as possible after receiving the order.
To request assistance, please contact us with:
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Order number
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Customer name
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Description of the issue
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Supporting photos when applicable
Contact Information:
Phone: +1 718-634-6041
WhatsApp: +1 917-960-1427
Email: samny202@gmail.com
6. Refund Review Process
All refund requests are reviewed individually.
We reserve the right to:
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Request additional information
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Investigate delivery or order records
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Approve or deny refund requests at our sole discretion
Abuse of refund requests may result in account restrictions or refusal of future service.
7. Refund Methods
Approved refunds may be issued through:
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Original payment method
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Store credit
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Replacement order
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Promotional credit
Refund timing may vary depending on:
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Payment provider
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Banking institution
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Card issuer processing times
8. Cash on Delivery (COD) Orders
For Cash on Delivery orders:
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Refunds may be issued as store credit, replacement, or alternative approved method
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Cash refunds may not always be immediately available
9. Partial Refunds
In some cases, only a partial refund may be issued for:
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Missing items
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Minor quality concerns
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Partially affected orders
The refund amount will be determined based on the issue reported.
10. Fraud Prevention
We reserve the right to refuse refund requests that appear fraudulent, abusive, or intentionally misleading.
Repeated misuse of refund claims may result in:
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Account suspension
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Order restrictions
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Permanent service refusal
11. Third-Party Delivery Services
If your order is fulfilled through a third-party delivery provider, additional policies or processing times may apply.
However, customers may still contact Pickles & Pies directly for assistance.
12. Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time.
Updated versions will be posted within the website or mobile application with a revised effective date.
Continued use of the Services after updates constitutes acceptance of the revised policy.
13. Contact Information
Pickles & Pies
200 Beach 116th St
Rockaway Park, NY 11694
United States
Phone: +1 718-634-6041
WhatsApp: +1 917-960-1427
Email: samny202@gmail.com
Last Updated: May 28, 2026